Return policy

You bought it, but... is it not quite what you wanted? If you are not completely satisfied with your purchase, you have 15 days to return your products. This return period starts on the day you receive the order.
If you are not satisfied with your purchase (including clearance items), you could return the products if they are complete, in the original packaging, and unused. Articles must keep all labels and be in perfect condition. Please note that you should send us the items you want to return before the return period expires. The buyer is responsible to bear the cost of returning the product, except when ARTESANY has agreed to bear that cost.

The refund could be fulfilled with a voucher or in the same payment method. The refund will only cover the value of the product(s) and will not include the cost of the initial shipping.

Please leave a message for our customer service (the more information you provide, the faster we can process your return), and we will contact you as soon as possible with the options to return the product.
Please do not return the product in the first instance. We will contact you to discuss a suitable solution that may include the repair or replacement of parts, a replacement product, or a full refund.

In the case of a return, the refund of the value of your purchase will be fulfilled after validating the compliance with our return policy. This might take 7 to 15 business days, depending on the payment method used.

For a faster response, we would like to help you through your client account. You could process your request through the "Order" section. If you have another question, please send us an email with your order number.