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FAQs

FAQs

We do our best to ensure that you get your products as soon as possible. The delivery time depends on the product you would like to order. Some products are larger or heavier than normal, which means that their delivery might take a little longer. Please check your estimated delivery time based on your location. The following delivery times are given for reference only and may vary depending on the country and city where you live.

Important: If you order multiple products they may arrive on different days.

Please click here and check out our shipping & delivery section.

▶ I already ordered
For a faster response, we would like to help you through your account. You could process your request through the "Order history" section. Click here to log into your account.

▶ I have not placed an order yet
You could reach us by email. Do not hesitate to contact us, we will be happy to help you.

Please click here and check out our return policy section.

In the case of a return/cancellation, the refund of the value of your purchase will be fulfilled after validating the compliance with our return policy. This might take 7 to 15 business days, depending on the payment method used.

In exceptional situations, the delivery of the product is not possible, and it is necessary to cancel the order.

The most common reasons are:
• The product is unavailable or sold out.
• The shipping address is unclear or incorrect.
• Our merchant was unable to confirm your order.

If you have further questions on any other subject, please do not hesitate to contact us and we will be happy to assist you.

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